Returns Policy

No Refunds, Credit Notes, or Returns on Dispatched Goods

At House of Floors, we are committed to ensuring the satisfaction and happiness of our customers. However, please be advised of our strict policy regarding refunds, credit notes, and returns:

• No Refunds or Returns: Once products are purchased and dispatched from our warehouse, we do not offer refunds, credit notes, or accept returns on these items. We encourage our customers to review their orders carefully before finalising them.

• Change of Mind: If you have a change of heart about your purchase, we are here to help, but with certain limitations. Changes of mind will only be accepted prior to the dispatch of goods from our warehouse. In such cases, you may exchange the original product for another product available at House of Floors. Please contact our customer service team immediately if you wish to make such an exchange.

• Liability for Product Damage During Transit: House of Floors takes great care in ensuring that your products are packaged securely. However, we will not be liable for any damage that occurs during transit. To provide transparency and assurance, photo evidence of the product will be taken prior to dispatch and also upon arrival.

• Procedure in the Event of Product Damage: In the unlikely event that your product is damaged during transit, the responsibility of engaging a third-party company or insurance for compensation lies with you, the customer. We recommend that you inspect the product upon arrival and report any discrepancies or damages immediately.

• Contacting Customer Service: For any inquiries or assistance regarding our returns policy, or if you wish to report any issues with your order, please contact our customer service team. We are dedicated to providing you with a smooth and satisfactory shopping experience.